Perksmith · Made for the next customer moment
A familiar face. A fuller picture.
Bring purchase history, rewards and communication together in Perksmith. Recognize the customer behind the latest sale and choose a follow-up that fits their relationship with your business.
Every customer has a different next step.
- First-time buyerA welcome to your business
- A familiar regularA milestone worth recognizing
- A quieter customerA thoughtful reason to visit again
Remember the person behind the purchase.
See purchases, rewards and communication in one customer view. Recognize first-time buyers, regulars and people whose visits have slowed. Signals help you choose where to look; they do not predict a customer’s intentions.
Give different customers different attention.
Choose a customer group, called a segment, and pair it with a useful offer or follow-up. Growth includes all ready-made groups; Scale and Custom also let you define your own. Offer eligibility and messaging permission still apply.
A second purchase deserves its own invitation.
Illustrative journey: a homeware shop finds last month’s first-time buyers who have not shopped again. It sends an eligible second-purchase offer to those who opted in, then reviews responses and reward cost. Regulars receive different attention.
Questions you may have
Can I make my own customer groups?
Scale and Custom let you define your own segments. Growth uses all ready-made groups; lower plans include their specified groups based on customer activity.
Will this turn points and credit into one balance?
No. One customer picture can show points, wallet credit and gift cards while keeping their balances and terms separate.
Can I message everyone in an audience?
Only when the customer has the right channel and purpose permission. Provider requirements also apply.
Everyday sales. Lasting relationships.