Perksmith · guides
A good reward starts with a clear promise.
Customers want to know what they have earned. Staff want to know what applies. You want to know whether the program is worth its cost. Start with the choice you need to make; these guides walk you through it.
Points, credit or gift cards: what should you offer?
Learn how loyalty points, wallet credit and gift cards differ in earning, funding, spending and customer expectations, with a worked merchant example.
↗measuring incremental reward impactThe offer was used. Did it bring extra business?
Learn why rewards used and sales linked to a campaign do not prove extra business, and how to compare reward outcomes while accounting for costs and uncertainty.
↗loyalty with existing posHow to add loyalty while keeping your billing software.
Keep your billing software and add loyalty through a supported connection or staff purchase entry in Reward Desk. Learn what to check before choosing a setup.
↗Three balances. Three different jobs.
Points recognize participation. Credit carries a balance stated in money, with rules for spending it. Gift cards make a gifting promise. Learn the differences before deciding how customers earn, spend and keep track of value.
Busy campaigns need better questions.
A popular offer might reward purchases that would have happened anyway. Learn what reward uses tell you, what they leave unanswered and how a comparison helps you judge the difference.
Your billing can stay. The steps still matter.
Adding loyalty alongside your current point-of-sale (POS) billing system means choosing how customer and purchase information move between systems. Compare a supported software connection with Reward Desk, where staff enter purchase details and handle eligible rewards while your current software issues the bill.
Read it. Try the example. Make it yours.
Each guide starts with an answer, works through an example and explains where the rules change. Use it to write down the promise you want to make and the steps your team will need. Your plan and connected systems determine what you can use in Perksmith.
A couple of useful answers.
Are these customer case studies?
No. Worked examples are labelled hypothetical, so you can learn from the numbers without treating them as someone else’s result.
Can someone walk me through the product?
Yes. Pick a situation from your business and request a demo.
Everyday sales. Lasting relationships.